Support

Contact support

Include the issue category, a brief description and any error message. For a technical issue, include your Android and app versions if available. Keep passwords, one-time codes and card details out of your message.

Sign-in and institute access

Check your registered email and institute code. If your institute's passages are missing, share the institute code and your roll number with support.

Document import and offline results

Use PDF, DOCX or TXT files for document import. For a scanned page, try a sharp, well-lit image and check the extracted text before starting. If an offline result has yet to appear in your history, reconnect to let the queued result sync.

Payment went through but access is missing

Check which account made the purchase and whether the receipt shows a completed payment. Include the order reference, purchase date and plan name when you contact support.

Report a problem with a practice session

Include the passage or exercise name if available, the steps you took and what you expected to happen. Crop or redact screenshots so they show only the issue.

Delete Account to request removal of your account and associated data.