Typing VaultRequest deletion
- Include your registered email and state that you want to delete your account and associated data. If you belong to an institute, include your institute code or roll number to help identify the account.
- Send the message and follow the support team's ownership verification instructions. Keep one-time codes, passwords, card numbers and identity documents out of email.
- Keep the acknowledgement from support for follow-up. The processing timeframe is pending confirmation.
What deletion covers
The request covers your account and associated data. The developer must confirm which records and backups are removed, what must be retained, and for how long before release.
Copies of scorecards you downloaded or shared are managed separately. Delete local exports from your device if you no longer need them.
Uninstalling the app removes it from your device. To remove your account and associated data, send a deletion request and complete ownership verification.
If you no longer have access to your registered email
Explain that you lost access and provide a reply address. Ask the team how to verify ownership securely. If you already received an acknowledgement, reply in the same thread and include the reference number if one was provided.
Active subscriptions
Manage any active subscription separately through its billing provider. See Subscriptions for cancellation instructions.